Disclaimer: Reports on the website begin from 2015. If you would like to see a copy of an older report, please contact

We believe that the quality and excellence of our research is core to our reputation. We are a charity who is dedicated to achieving better and smarter public services. Our mission is to set out ideas that will improve public services for all and deliver value for money.

With the erosion of public trust in traditional sources of information we pride ourselves on producing robust, insightful and independent reports. We engage with and communicate our thinking and research with opinion-formers and decision-makers from across the political spectrum. We purposefully seek to engage with people who have different views to those expressed in our reports during the research process to ensure that we break the echo-chamber in which many think tanks can find themselves in.

Please don’t take our word for it, please read our reports. 

Filter By
27th November 2017

The future of public service identity: blockchain

Today’s report, The future of public service identity: blockchain, demonstrates how blockchain technology could be used for identity management, shifting the ownership of personal data from government to citizens. This paper is the seventh in a series, in partnership with Accenture, looking at the role technology can play in the future delivery of public services.

1st November 2017

Vive la devolution: devolved public-services commissioning

The way public services are commissioned is fundamental to their success. Commissioning is the design, procurement (where there is a purchaser-provider split) and evaluation of public services. In many cases, in healthcare, employment services and offender-management programmes, this split exists, but the commissioning structures are not in place to achieve value for money for the over £335 billion spent each year on public services.

5th September 2017

Joining the elite: how top universities can enhance social mobility

Recent increases in the number of students going to university have been celebrated widely, and are a sign that more opportunities are becoming available to young people from less advantaged backgrounds. Still, large gaps remain between socioeconomic groups, and have shown no signs of decreasing. The gaps only grow when looking at the most selective universities

23rd August 2017

Bobbies on the net: a police workforce for the digital age

As crime changes, police forces must respond. Technological developments in recent decades – most notably the growth of the internet – have digitised traditional forms of crime, providing new opportunities for fraudsters, sex offenders and drug dealers. Technology also creates a new frontline of crime, which previously would not have existed. The implications of the fourth industrial revolution are yet to be fully understood. Today, almost half of crime relies on digital technology, and that is likely to rise.

18th July 2017

Gainful gigging: employment services for the platform economy

Growth in digital access and literacy and the emergence of online labour platforms have made it much easier and cheaper for individuals to negotiate short-term employment agreements.

This has encouraged a growing number of people to take up flexible freelance projects or ‘gigs’ via online platforms. Such platforms have expanded rapidly in recent years, and growth trends suggest this is likely to continue.

29th June 2017

The future of public services: digital borders

Today’s report, 'The future of public services: digital borders', identifies opportunities for new technology to improve the security and efficiency of the UK border for trade and passengers alike. This paper is the sixth in a series, conducted in partnership with Accenture, looking at the transformative role technology will play in the future delivery of public services.