Digital public services

Digital technologies and the (better) use of data are enablers of public service reform. They have the potential to improve the efficiency, quality and effectiveness of services if appropriately integrated into a transformation agenda. Combining data with analytics can, for example, allow a better understanding of population needs and help design and deliver services accordingly.

Different types of technologies can be used to make processes more efficient by reducing the administrative burden on public sector staff and reduce waiting times for citizens. Reform will explore how the use of data and digital technologies can help deliver increased value for money in public services.

Publications

Press

AI in Health report: coverage

On Thursday 11 January 2018, Reform launched its reportThinking on its own: AI in the NHS. The report was covered in a range of different publications including The IndependentThe RegisterComputer WeeklyUK AuthorityPulse TodayGovernment ComputingScience BusinessThe British Journal of Healthcare ComputingIT ProCBR GovernmentThe Public PurseGizmodoDigital by Default NewsPharmaceutical Services Negotiating CommitteeThe King’s FundThink Digital PartnersCloud ProCognition XChartered Society of PhysiotherapyDigital HealthData IQAI VexoMachine LearningPharmafieldIn FocusTelecare LINThe Robotics Law JournalEvidence in MindZPBRoyal College of NursingHealthy London PartnershipEssex LPCHealth Estates and Facilities Management AssociationPrimary Care Commissioning Community Interest CompanyLinkedInOutcomes Based HealthcareInternet of BusinessGovernment ComputingOlder People’s Commission for Wales, Open Mind, British Journal of Healthcare Computing, Health and Social care.ai, Healthcare News, Lord Darzi’s report: Better health and care for all: a 10 point plan for the 2020s, Barclays, The RegisterNuffield BioethicsGood Governance Institute, Microsoft, GovTech Leaders, ITProThe Royal SocietyKnowledge BriefOxford Insights, Frontline (physiotherapy magazine for CSP members), The Medic PortalPharma TimesDKV (Deep Knowledge Ventures) and Breathe News. The Mayor of London's report on AI also features the report. The NHS Topol Review features the report. 

Global coverage includes Elecfans in China, DigiNews in Taiwan, in Russia (herehere and here), AI Policy Labs in the USA, Ministry of Health library in New Zealand, Quebec Newsletter and the Canadian Agency for Drugs and Technologies in Health in Canada, E-health Research in Norway, in Australia and in California. It was also mentioned in the World Health Organization's report on digitizing national health systems in EuropeReform‘s report is specifically mentioned on pg 23 -4, along with a mention for Eleonora Harwich, Director of Research and Head of Digital and Tech Innovation specifically.

Reading lists that mention the report include Keyah ConsultingWilton ParkIBM Watson Health and the Kent Surrey Sussex AHSN’s recent report.