Public service design and delivery

On 10 December 2018, Reform held a conference on 'Reimagining public services for citizens', in partnership with Serco and the Serco Institute. The brochure includes more information about all of our speakers,along with articles from Reform's Josh Pritchard and Serco Institute's Clementine Vandeleur. 

This year’s report finds the UK government amid the complex and politically-charged challenge of leaving the EU. But while Brexit may dominate daily headlines, our report finds a wider set of challenges – and opportunities – for government and the public services as they gear up for a Spending Review.

This report assesses how far Her Majesty’s Revenue and Customs (HMRC) has adopted Smarter Working principles to become more efficient and effective. It looks at how the Department is changing its working culture, transforming its use of space and implementing new technology, to become more flexible, productive and collaborative. This paper is sponsored by BT Group.