Public service design and delivery

Innovative cross-cutting ideas underpin public service reform including productivity, devolution, service design and commissioning for better outcomes. . Reform researches these alongside its work on the individual part of the public sector.

The world is changing, and so can public services.


27th September 2018

Smarter Working in public services: the HMRC experience so far

This report assesses how far Her Majesty’s Revenue and Customs (HMRC) has adopted Smarter Working principles to become more efficient and effective. It looks at how the Department is changing its working culture, transforming its use of space and implementing new technology, to become more flexible, productive and collaborative. This paper is sponsored by BT Group.

16th August 2018

Sharing the benefits: how to use data effectively in the public sector

This report demonstrates the potential of data sharing to transform the delivery of public services and improve outcomes for citizens. It explores how government can overcome various challenges to ‘get data right’ and enable better use of personal data within and between public-sector organisations.

Watch our video for a short overview of the report:


Public Sector Executive, 12 November 2018

To accompany a paper she is currently working on, Rose Lasko-Skinner, Researcher at Reform, wrote an article for Public Sector Executive discussing the importance social value in public procurement.  

Read the article here.